BPOC Verbal Communication Practice Test 2025 – Your All-In-One Guide to Master Verbal Skills for Success!

The acronym L-E-A-P-S standing for "Listen Actively, Empathize, Ask questions, Paraphrase, Summarize" reflects a structured approach to effective communication, particularly in interpersonal interactions.

Listening actively is the foundational skill, allowing you to fully grasp the speaker's message without distractions. Empathizing helps to build rapport and understand the speaker's emotions and perspective, showing that you value their feelings. Asking questions clarifies any uncertainties and encourages further dialogue, promoting a deeper understanding. Paraphrasing ensures that the message has been understood correctly and provides an opportunity for the speaker to clarify if necessary. Summarizing consolidates the key points of the conversation, reinforcing understanding and retention for both parties.

This comprehensive approach is essential in a variety of contexts, especially in settings that require strong interpersonal communication skills, such as counseling, customer service, and negotiation. The other options presented do not emphasize these critical elements of listening and responding in a way that fosters effective two-way communication, which is the essence captured by the L-E-A-P-S model.